We Promise To Be Serious About Service
At Retail Associates we offer unrivalled performance in quality of service and maintenance. Since Retail Associates was formed in 1996 our goal has been to provide solutions through our knowledge and management of comprehensive maintenance and service support activities.
Our field service engineers have a wealth of experience in front end retail equipment maintenance. Retail Associates can offer solutions to meet your needs.
Complete The Link With Maintenance
The introduction of our Maintenance Service contracts now ensures Retail Associates can offer the same unrivaled service on all makes of checkouts, whether of UK or continental origin.
Furthermore, choose a maintenance service to meet your exact needs. This can be a full comprehensive service package or a basic pay-as-you-go agreement. Retail Associates will ensure you receive peace of mind through our service level agreement scheme. This agreement guarantees a response level and performance for all service and maintenance work. You can also add planned and preventative maintenance to reduce the risk of downtime.
First Time Fix
Planned preventative maintenance is a pro-active approach
A key part of our maintenance package is the importance of ‘first time fix’ for service calls.
To ensure Retail Associates deliver on this area, comprehensive surveys are completed on all your checkout fleet. This information is stored and logged enabling our organisation to carry the correct spares and accessories, vehicle equipment and stock in our service stores.
Full System Reporting Capabilities
To keep our promise of delivering a first class service we back-up our service level agreements with full reporting data and regular service meetings.
The reports available as part of your maintenance agreement outline the current service performance you are receiving from Retail Associates along with detailed maintenance record of your checkouts.
Checkout Service
At Retail Associates we offer unrivaled performance in quality of service and maintenance.
Our central stores carries comprehensive stocks of spare parts and accessories for all major manufacturers models with a 24-hr express line delivery throughout the UK.
Take advantage of our service cover for all aspects of your checkout operation. Peripherals such as operatives chairs, customer guidance, chip and pin and associated security products are now available from one reliable source.
Key Features
Key features of the service cover are:
A key part of our maintenance is the importance of ‘First time fix
- National coverage UK and Ireland
- Flexible scale of coverage
- Emergency breakdown call-out only or fully comprehensive
- Regular preventative maintenance visits
- Remove the build up of unseen dirt and grime with our deep cleaning facility
- Portable Appliance Testing (PAT) capabilities
- A dedicated helpline telephone number and email address for your service control
LATEST NEWS & EVENTS
All the latest activity and information from Retail Associates.
15/01/2009 - Website Launch
The start of the New Year has seen the launch of the Retail Associates website. The new site uses web industry standards as a basis for its design, allowing for basic accessibility compliancy and cross-browser compatibility. We will use the site to highlight key areas and promote useful information and news throughout the year. Ultimately, we hope to use the site as a platform to build from, eventually containing more useful information/resources, insightful literature and user interactivity.
We hope you enjoy browsing the site and we welcome any feedback on your user experience, so please feel free to contact us and share your thoughts.