Full Reactive Maintenance

At Retail Associates we offer unrivalled performance in quality of service and maintenance. Since Retail Associates was formed in 1996 our goal has been to provide solutions through our knowledge and management of comprehensive maintenance, and the service support activities we can offer:

  • uk mapVarious contract options available
  • All models emergency breakdown cover
  • Pay-as-you-go servicing for maximum return
  • UK and Ireland coverage
  • Comprehensive assessments to ensure first time fix solutions
  • Comprehensive reporting system

First time fix for service calls

A key part of our maintenance package is the importance of ‘first time fix’ for service calls. To ensure Retail Associates deliver in this area, comprehensive surveys are completed on your checkout fleet. This information is stored and logged enabling our organisation to carry the correct spares and accessories, vehicle equipment and stock in our service stores.

Checkout parts and accessories

Our central stores carry comprehensive stocks of spare parts and accessories for all major manufacturers’ models and our service covers all aspects of your checkout operation including peripherals such as operative’s chairs, customer guidance, chip and pin and associated security products.