Terms & Conditions

The placing of an order expresses acceptance of our terms of business.

The following conditions apply to and are deemed to be incorporated in all contracts for the sale and supply of Retail Associates services and materials.  They specifically exclude any terms and conditions proffered by the Client.


Unless otherwise stated a quotation is open for acceptance for a period not exceeding 45 days from date of supply.  Thereafter the price may be subject to alteration.


Orders are completed as quickly as possible by Retail Associates and with as much care and attention as possible.  In the unlikely event of delay, Retail Associates shall not be liable for any loss or consequential damage arising from a delay in delivering all or part of any goods ordered or in the provision of any services.

Order cancellation

With reasonable cause orders may be cancelled by the Client.  Any request to cancel an order must be in writing and with our written agreement.  Upon cancellation of an order the Client will be immediately liable to pay Retail Associates any and all costs or expenses incurred by us in the performance or past performance of the order, such costs and expenses to be determined solely by Retail Associates.

Refunds & Returns

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note:

  • Goods will only be refunded if they are returned to Retail Associates within 14 days of delivery, unless we have notified you in writing otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Delivery charges are only refundable where goods are faulty and a refund is made.
  • Please keep proof of postage until we’ve confirmed your refund has been processed.


Tax additional unless otherwise stated.


Carriage will be charged at the prevailing rate.


Any goods rejected as not complying for any reason with the order placed must be so rejected in writing within 7 days of receipt by the Client, accompanied by the endorsed consignment note.  In the case of complaint all goods must either be inspected by an authorised agent of Retail Associates or returned to Retail Associates before any claim can be considered.


Where goods are damaged or lost in the custody of a carrier Retail Associates will, at its sole option, either replace such goods or refund to the Client the cost of the same, but in no circumstances shall Retail Associates liability exceed the cost of replacement of the same price paid by the Client for the same.  Retail Associates must be notified immediately if delivery is not affected within 3 days of receipt of invoice.

Reserved ownership

Retail Associates retains title to the goods until they are paid for.  Retail Associates may enter the Clients premises and recover the goods which are its property by virtue of this clause.

Payment terms

If you do NOT have an agreed Credit Account with Retail Associates payment is required with order.  For Clients with Credit Accounts payment for the goods or services shall be made within 30 days of the date of the invoice from Retail Associates, unless terms are otherwise agreed.  Retail Associates shall have the right to claim and be paid interest at the rate of 4 % per annum above the Base Rate for the time being of National Westminster Bank calculated on a day-to-day basis on all outstanding sums due to Retail Associates and unpaid beyond the due date.

Tools and origination matter

Any tools or origination matter produced or acquired by Retail Associates specifically for any goods or services ordered by the Client notwithstanding any changes made for them (whether or not such tools or origination matter are accepted by the Client), shall remain the property and in possession of Retail Associates.  If for a period of one year no orders are received for goods or services to be made with such equipment or origination matter, Retail Associates has the option to dispose thereof as it desires without liability to the Client.

Design copyright

The copyright in any design for goods or services produced by Retail Associates (whether or not such design is accepted by the Client) shall belong to Retail Associates and the Client shall not without licence in writing from Retail Associates make or cause or licence to be made of any copies of such design.